DO YOU HAVE A QUESTION?
Check out our FAQs to see if they have the answer you're looking for!
ORDER
Ha bármilyen kérdésed lenne a rendeléseddel kapcsolatban, esetleg méretet vagy színt módosítanál, kérjük jelezd minél hamarabb emailben: hello@himzoshop.hu
Products selected from the samples of the collections on the webshop will be delivered to the specified address within 7-10 working days after placing the order.
If you place an order through the webshop, you will always receive an order confirmation email immediately! If you can't find it, please check your SPAM and Promotions folder , because sometimes the emails we send end up there.
Did you place your order through the webshop, but the money was not deducted from your account?
This is because you must have selected Bank transfer during payment.
This means that you have to transfer the amount of the order to our OTP account via your own online bank!
You can pay the amount of your order to the following account number:
Name: László Dékány
Account number: 11745028-21440731-00000000
Reference: Your full name
DELIVERY TIME
We often depend on wholesalers, but we try to work quickly and post orders as soon as possible! Our preparation time is currently 7-10 working days.
When your order is ready, you will always receive an email that your package is on its way. Please check your SPAM or Promotions folder if you can't find it in your inbox.
Remember: the weekend is not included in the 7-10 working days! 😊
Our delivery time is determined by the delivery method you choose and the type of your order. The production time is determined by the complexity and size of the embroidery pattern of the chosen product, as well as the number of pieces in your order. The larger the embroidery pattern, the longer it takes to produce.
SHIPPING COST
- Shipping is FREE in Hungary!
- SOS delivery fee: HUF 6,000
- For abroad, the prices of the Magyar Posta (MPL) are valid: HUF 7,000 - 11,000, depending on the country.
SHIPPING METHOD (HUNGARY)
Within Hungary, MPL carries out home delivery. When placing your order, we will ask for your email address and phone number so that MPL can notify you of the expected exact delivery time.
SIZE EXCHANGE
Have you received your completed order, but unfortunately the size is not right? We will help you!
Of course, we understand that there may be wrong orders regarding the sizes, so we are happy to exchange the products for the correct size, even in the case of custom embroidery.
We can only exchange the products of the collections on the webshop at a favorable price. In this case, you only have to pay the postage twice, (the price of which is HUF 4,400 in Hungary).
If you ordered a custom pattern embroidery, please contact us and we will find the best way for you to receive the new one!
PAYMENT INFORMATION
Orders can only be processed and prepared after payment has been received!
In any case, you will find the issued invoice in your e-mails, which we will send as soon as we have mailed your package!
You can choose from several payment methods:
The secure bank card payment interface of the Hímzőshop web store is provided by Stripe. You will receive an immediate confirmation of the transaction by e-mail. If you want to pay easily, choose the bank card option!
Our webshop was created with the safest possible technologies by Shopify, and it is continuously maintained.
For bank card payments, we personally do not see your card data in any way, only the last 4 digits and whether you have paid or not.
If you feel more comfortable arranging the payment through your own online bank, that's no problem either! Don't forget to enter your full name in the reference field! 😊
You can pay the amount of your order in HUF - HUF to the following account number:
Bank account name (company): Dekanys
Account number: 12600016-19732656-21814399
Reference: Buyer's full name
Or in EUR - Euro currency:
Bank account name (company): Dekanys
IBAN account number: BE57 9674 5254 1035
(If you request the indication of the country: Belgium)
We recommend PayPal payment if you have a PayPal account. In this case, during the payment, you will be transferred to the PayPal page of the Embroidery Shop, where you can complete the payment.
Our PayPal address is designedbymovies@gmail.com
Please contact us first!
If you can only pay for your order in cash, you can do so at any Magyar Posta .
Many people have already used this option, it is the safest way to pay in cash. At the post office, you will be able to give the money to the clerk, to whom you must provide our bank account details, and they will transfer the amount to us.
And then we can start your order! 😊
It is important to us that you pay for your order in advance, because just as you place the order, we also have to order the clothes from a wholesaler, which we have to pay in advance. Also, with individual requests, we tailor the garment completely to you, and if for some reason you change your mind, we will no longer be able to sell it to someone else.
PRICES
Making unique embroideries is very complicated and takes a long time!
We do not work in series production, i.e. we do not just take the ordered product off the shelf! Each and every one of our pieces is precisely customized, which is preceded by careful preparations.
Our prices already include the price of clothing purchased from wholesalers, which, for example, in the case of sweaters, are between HUF 5-7,000.
We have to digitize each pattern with a separate software, which also takes a lot of time, plus at some point additional graphic work has to be done on it so that the embroidery machine can print it perfectly.
Our prices also include the time of the embroidery itself, which varies depending on the complexity of the patterns, but can take up to 1-3 hours per piece.
And finally, our unique label, quality packaging materials and postage, which are otherwise only a fraction of the price.
PIECES OF CLOTHES
Yes of course! If e.g. If you want beige or green, it's absolutely possible!
Our webshop can display a limited number of available colors, so if you want to request embroidery in a different color, please write the color you want in the order notes after you have added the product(s) to the basket, and we will embroider it!
We will certainly contact you at the email address you provided when ordering, if there are several variations of the requested color!
Furthermore, it is possible to order V-neck T-shirts and zip-up hoodies.
Yes there is! If you would like to request a child's size, please let us know in the quotation form for individual embroideries, and in the comments tab under the basket when purchasing the collection on the webshop!
Naturally! 😍 The latest collections that will arrive soon:
- Mother-Daughter Couple T-shirts and Hoodies
- Mother-Son Couple T-shirts and Hoodies
- Owner-Dog T-shirts and Hoodies
- Dog clothes embroidered with unique name and patterns
- Horoscope T-shirts and Hoodies
The answer is yes!
Since the embroidery is carried out by the embroidery machine based on a pre-programmed file, power outages, thread breaks, and needle breakage may occur, which unfortunately always results in minor or major errors in the pattern.
That's why we personally do not absolutely recommend embroidering on your own clothes, because we don't want your beloved or expensive clothes to be lost! Furthermore, mailing your own clothes to our address is an extra cost for you as well.
The wholesalers we order our clothes from ensure very high quality, and if something goes wrong, it will be our extra cost, not yours!
Yes of course!
There is no limit, you can order up to 30-50 pieces of clothing with your own logo or any pattern as individual embroidery. In this case, of course, there will be a discount!
SIZES
Our regular and hooded sweaters are UNISEX sizes!
If you are not sure what size you should order, we definitely recommend that you measure yourself using a measuring tape!
Then take a look at our size chart , where you can choose the right size for you.
The measurements of the bust should be multiplied by 2, as the diameter of your chest should be taken into account.
If e.g. If your chest size is 90 cm, then we recommend the XS hoodie, whose chest width is 48 cm in the table (ie x2= 96 cm) or for more casual wear, the S hoodie, whose chest size is 51.5 cm (ie 103 cm)!
If you want a more casual or oversized style, then definitely choose the larger sizes!
We have garments up to 5XL in stock, so all you have to do is write the size you want in the comments and we will make the embroidery for it!
Can't find what you're looking for?
If you did not find an answer to your question, contact us!
Write an email to this address: hello@himzoshop.hu